Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Our team of technicians will try their best to answer to your service needs within about 1 hour. If, however, the situation you have come across calls for some help from the Admin =Department,= we are going to forward the ticket to the person in charge and will write a reply to tell you.

  • Top quality support service

  • Professional Client Assist Service

  • We’ll be online for you 7 days a week to provide useful information and technical support as well as to help you with any problem that you may stumble upon whilst working with your virtual server. We’ll support all installed in advance programs, including your OS, server management panel (dependent upon the VPS type) and the Online Control Panel produced completely by us.

  • Intuitive help center

  • An Informative Help Section

  • In the Online Control Panel that comes as a gift with your virtual server, you can discover an interesting Help zone, containing all you should know about working with your websites and applications. We have incorporated a wide selection of how to content articles and video courses that illustrate the fundamental site managing tasks in an understandable fashion.