Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center included in your Online Control Panel offers a selection of help articles and frequently asked questions. Aimed toward fixing any common issue that you could have, they are written by our support team of trained technicians.

  • Top quality support service

  • Educational Video Clips

  • For those of you who want to find out how to remedy a typically experienced issue by watching a tutorial video, we have added a collection of video tutorials to our Online Control Panel. All the tutorial video clips are brief and easy to understand. They offer step–by–step presentations of different website management actions.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock help desk service with a 1–hour ticket response time guarantee. A group of well–trained support engineers will be at your disposal to reply to all the questions that you may possibly have. During non–busy times, an answer will be offered in even less than twenty minutes.