Customer Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be dealt with in maximum one hour after the support ticket or email was received. If your case requires additional assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person in charge then leave a comment to let you know that more time will be required for arriving at the optimal solution. If you make use of the Admin Services package, all of the tasks included there will be performed whenever you want.
An Excellent Support Service
We will be available to you 24/7 to answer any inquiries that you may have with regard to our Online Control Panel or any of the apps that we have installed for you on the server. If you also require assistance with server management tasks, you can have a glance at our Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures
A User–Friendly Help Area
Our Online Control Panel was installed by default for each Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the educational articles also video versions which show all the actions that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.