A live chat is one of the several ways of communication provided by some hosting suppliers as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker compared to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a telephone call with an agent. In addition, if the issue that you experience requires some time to be investigated and taken care of, you can do something else in the meantime instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service without spending a dime provided that you have web accessibility even when your website hosting supplier is located in another country and they don't have a local phone number you can call.
Live Chat Support in Website Hosting
We provide a live chat assistance service for all of the Linux website hosting packages
that we offer and we're able to assist you with almost everything live. In case you don't have an account with our company yet, we are able to provide you with more details about the plans to help you to choose the most appropriate package. In case you are an existing client, we are able to assist you with any general or billing issue as well as with multiple common tech problems, for instance an email address installation in a desktop email client. In case you can't call us for some reason or you're in a country where we do not have a local telephone number, the live chat will be the best way to contact us. Certainly, some troubles need extra time to investigate and test, therefore you will have to open a ticket to our technicians, however, we can save your time and help you with numerous problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as a part of our services, so whenever you have any kind of questions concerning our Linux semi-dedicated packages
, you'll be able to talk with our customer care team anytime regardless of whether you have already obtained your account or not. Generally, the chat service is for billing, pre-sales and common questions and issues, still we will help you with many tech questions as well. We can help you select the right plan for your web sites if you do not have an account yet, we can answer any billing questions or concerns you have or we can assist you with setting up your new email address on your computer or smart phone - all of this will be done timely since our live chat service is accessible all the time, every day. Any time you require help, you're able to talk to a representative and save a lot of time.