There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. It is the least complicated communication medium for several reasons. In case no technical support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste extensive bits of information without needing to worry about typographical errors, and if a certain issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in the exact same place, so each party can always see the comments added by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re usually separate from the web hosting platform, which implies that if you need to provide information or to follow directions, you’ll need to use at least 2 separate systems and this number might increase in case you would like to administer a handful of domain names. In addition, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.