There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. It is the least complicated communication medium for several reasons. In case no technical support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste extensive bits of information without needing to worry about typographical errors, and if a certain issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in the exact same place, so each party can always see the comments added by the other one. The negative side of using tickets to touch base with your hosting provider is that they’re usually separate from the web hosting platform, which implies that if you need to provide information or to follow directions, you’ll need to use at least 2 separate systems and this number might increase in case you would like to administer a handful of domain names. In addition, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you’re browsing your website files or changing various account settings. The ticketing system is being closely monitored 24/7/365 by our customer care team and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In contrast to other companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information relating to any billing or technical issue. Besides, you can read a number of informational articles, which will help you handle the most commonly faced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you want to contact our customer support staff representatives, you’ll be able to post a ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform like you’ll need to do with most hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket easily and to go through older tickets using a smart search filter. Also, you will be able to have a look at the relevant knowledge base articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can accomplish all of the above-mentioned operations without signing out of your Control Panel at any moment, which goes to say that if you chance upon any difficulty or have a query, you can get in touch with our support engineers and solve the issue in question in no more than one hour through one single support platform.