24/7 Customer Support
Find out more on what ‘customer support’ means in the hosting world and about the several support forms.
The customer support that you'll get from your website hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical problem with a current account. Timely and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from a genuine web hosting supplier and not from some reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it's quite possible that you'll wait for a couple of days to get an answer to any kind of question, so your sites may remain offline for quite a while. In comparison, a provider which provides different ways of communication and has a technical support staff available all the time can assist you right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Website Hosting
Our Linux website hosting packages
offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting services well before you make a purchase or you are a current client and you have a question or a issue, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex issues or any matters which need additional time to investigate and fix. In contrast to many other web hosting suppliers, our trouble tickets feature a warranted max response time of just one hour, which means that regardless of what your trouble is, it will be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you pick, you will be able to take advantage of our 24/7 technical support services even on official holidays. All your websites will be available all of the time and so will we. With numerous communication options, you can select the most convenient approach to contact us and find out about our services if you don't have an account yet, or get support in case you're already our customer. You can phone us, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour response time guarantee, although it hardly ever takes more than 20 min to receive assistance irrespective of the complexity of the trouble. Using our customer and technical support services, we will be available for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting packages
, you'll never have to wait for more than an hour to receive assistance for any kind of problem that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets that you open through your billing Control Panel or emails that you send to our tech support team. We also have local telephone numbers in a number of countries worldwide plus a live chat service where we will help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the various ways of communication, so regardless what your question or problem is, there is always someone to assist you quickly. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have quick support in general, let alone if you run an entire server, so each dedicated server
that we provide features 24/7 support with 1-hour answer time guarantee regardless of the issue. The service is totally free for all the problems with your server or the software that was installed by our admins during the setup, therefore you can get in touch with us as many times as you need, even during holidays. You could either open a support ticket from your billing section or you could send an e-mail message, and the actual response time for both rarely exceeds 30 minutes as we have admins available 24-7-365. If you need general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you could employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server plan from the billing Control Panel.