Irrespective of the fact that the hosting service offered by the different companies is more or less the same, every provider has got a customized platform with its own modifications and ways to execute certain tasks. This is why, an exhaustive knowledge base would be pretty useful both for persons with little to no prior experience and for technically competent individuals who will at some point discover how particular procedures are accomplished, but will waste some time in the process. The aim of such a knowledge base is to help make the hosting service quick and simple to use, sparing users plenty of time and effort. The end result is more content customers, since they can swiftly find the info they’re seeking, and much less work for the client service team, because typically most of the questions and difficulties that clients have got are already enumerated in the knowledge base. If the articles are properly written and encompass more topics, you’ll be able to learn more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Website Hosting
If you’ve bought your very first website hosting account from our company or have migrated your website over to us, you’ll become familiar with our platform and our custom Hepsia Control Panel before you know it as we have prepared a thorough web-based knowledge base where you can find all the information that you may ever need – both general info about the hosting service as a whole and more specific info about the separate features that you can use and the complications that you can come across. The articles are available in 2 places. The complete article collection can be accessed through the Control Panel’s Help section. You can find relevant articles about the different functions in each and every Control Panel section as well. You can become aware of how to do just about everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include step-by-step guides, so you won’t ever get disorientated on account of an ambiguous text. Naturally, in case you chance upon a more specific problem and you are unable to find anything about it in our knowledge base, you can get in touch with our customer care staff representatives 24-7-365.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated packages, will allow you to access the comprehensive online documentation that we have prepared for you. The articles include general info on our services, instructional manuals about the separate features that you can make use of, plus troubleshooting instructions that can help you correct common problems that you might chance upon. The topics that we have included encompass de facto everything, from elementary things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a specific section of the Control Panel will always be available on the right-hand side of the page that you’re on, whilst the full article archive can be accessed through the all-inclusive Help section.